five important skills every ENTREPRENEUR must have
Freelance Content Writer: Lyrical Lauren
1. PUNCTUALITY AS AN ENTREPRENEUR
The importance of being on time and getting things completed by the established deadline cannot be overstated. When your client hires you to complete a job, they need to know that the job will be completed in a timely manner.
Of course, things may come up and accidents do happen, but for the most part, you should do everything within your power to be sure to are fulfilling your deadlines and completing jobs in a timely manner.
Punctuality also means showing up on time to meetings and to every job. If something happens where you are running a few minutes late, always be sure to call ahead and let someone know so they are not wondering whether or not you will show up.
2. BEST ENTREPRENEURS ARE COMMUNICATORS
Excellent communication skills are what makes the difference between a professional and an amateur.
Be sure to do everything possible to keep the lines of communication open between you and your client. This means keeping them up to date on progress as well as quickly informing them of any problems or setbacks that arise.
Communication skills also mean developing the ability to explain things to your client in a way they understand.
Your clients should never feel as though they cannot ask you a question, and likewise, they should never feel as though you are unapproachable or unfriendly.
FIVE MOST IMPORTANT SKILLS EVERY ENTREPRENEUR MUST HAVE
VIDEO BELOW BY EVAN CARMICHAEL
3. TOP PROFESSIONALS ARE RELIABLE
This means fulfilling your commitments and keeping your word.
It means following through on any promises you make, and ensuring that you do the best job possible.
When you are hired to perform a certain job, your client needs to know that they can count on you to do the job and to do it right.
They should not have to worry about whether or not you will do what you have promised to do. Likewise, reliability goes hand in hand with having a strong work ethic.
You must strive each and everyday to deliver the best possible results you can.
Do a job that you can take pride in, and your clients are not only far more likely to hire you again, they will spread the word and increase your business via word of mouth recommendations!
4. honesty is an important trait for a top professional
5. humility a top trait of top entrepreneurs
As a professional, we want to do the absolute best job we can each and every time. And yet, we are still human and sometimes, things do not go as planned.
Dealing with an unhappy customer in a diplomatic manner that leaves both parties happy is a valuable skill to develop.
Know when to admit that you are wrong, and know when to apologize and try to make things right. Instead of being defensive when a client expresses displeasure, take the time to truly listen to what they are trying to say, and do everything possible to find a common ground.
Content Written by Freelance Writer: Lyrical Lauren
FIVE MOST IMPORTANT THINGS BEFORE HIRING
Below is a list of the five most important things to think about when you are making the choice to hire a company or individual.
This is perhaps one of the most important things to consider, as a company’s consumer satisfaction level speaks volumes as to the true quality of the service.
While there are some exceptions, generally speaking, the companies that have glowing reviews have earned their positive reputation by providing a quality service or product.
Unfortunately, there are some companies out there that make false claims and make promises they cannot keep. You want to hire someone with high ethical standards, who believes in delivering quality products and getting the job done right.
A company’s reliability and their reputation are often intrinsically connected. If a company is able to stand by their work and does what they say they will do, it is safe to say they will have a good reputation amongst their clients.
The reason we hire a company is because they are supplying a service we need. For example, if we knew how to fix our own pipes, we wouldn’t need plumbers.
Oftentimes, we must hire a company because they specialize in providing a specific set of skills that requires at least some form of training and/or education.
You want to look for a company that has legitimate certifications and licensing as well as any other necessary credentials, so you can be sure you are not being scammed.
4. Experience Level
All of the knowledge in the world is useless without putting that knowledge to use. Of course, you want to be sure that you are hiring a company that has all of its proper credentials, but you also want to pay attention to the experience level of that company’s employees.
Generally speaking, those who have been doing the job for a longer period of time have a great deal more to offer simply because they are familiar with the task at hand.
Experience not only helps with building a company’s reputation, it also helps with maintaining a calm demeanor when problems arise.
Regardless of any other factor you may consider when you are looking to hire a company, the cost of the service is often a deal breaker.
You have to be able to afford to hire the company in the first place, so it is important to compare prices and shop around rather than simply going with the first thing you see advertised.
Content writer: Lyrical Lauren
Make no mistake – quality customer service is an art. It is also the absolute backbone of any business’ success. Not only will happy customers continue to use your services, they will also likely be sure to recommend you to anyone they know of seeking the same services. Likewise, poor customer service is often the kiss of death for a company, as your unhappy clients will be sure to warn other potential customers and encourage them to look elsewhere.
Below are some basic rules for keeping your customers as happy as possible:
Whether you are selling a product or offering a service, you must first and foremost ensure that your customers receive the highest quality possible. Be sure that the company or product is not making promises that can’t be kept, as this is sure to result in angry customers.
Likewise, you need to have some sort of established procedure in place for addressing and processing customer complaints. Whatever service or product you are offering should be able to stand up to each and every standard advertised, and if not, there must be a simple, customer-friendly avenue for ensuring complete satisfaction.
Communication is Key:
Do not underestimate the importance of availability and communication. You must be willing to quickly address and attempt to resolve any customer complaints you receive. Your customers are the only reason your business exists in the first place, so it is very important that you go the extra mile to ensure that they are satisfied.
Value Your Customers:
You must be sure that your customers feel important and that they know their opinions are valued. Instead of reacting in a defensive or confrontational manner when a customer presents a complaint, take the time to listen to them and understand exactly what they are trying to say.
The vast majority of the time, people are not looking to take advantage of you or your services, they are simply trying to ensure that they receive the product or services that they have paid for. Take each and every customer complaint seriously, and do not minimize the problem or attempt to simply sweep it under the proverbial rug. As we have said before, customers are the absolute lifeblood of any company or business.
Without satisfied, happy customers and a demand for the products and/or services offered, there is no business. This is the primary reason it is so important to be sure you go above and beyond to keep your customers happy.
Check out the cool youtube link below - a Ted Talk about customer service.
Hello - my name is Lucianna and I love creating - whether it is singing, painting, cooking, blogging or more related - web design, it's all exciting to me!